Supplier Verification with Eftsure
All suppliers are required to provide business information to Eftsure for independent verification prior to conducting business with us and receiving payment. This process helps ensure that all supplier details are accurate and that payments are protected against fraud and error.
As part of the verification process, Eftsure may contact you directly, including via email and a verification phone call, to confirm your details. Once verified, the process is seamless for ongoing transactions.
The business information required for verification may include:
- Bank details
- ABN
- Trading name
- GST registration
- Company contact information
Supplier data is stored in Eftsure servers, which are physically located in Australia, including back up servers. You may already be using Eftsure with other vendors. They presently work with many clients across Australia.
When you follow the instructions to verify your details on Eftsure’s website, you will see your bank account details are partly populated, which identifies you and names Probiotec, which confirms the legitimacy of the email.
If you are an existing supplier, you can update your details at any time by contacting the department with whom you normally do business. They will provide you with an 'Eftsure change request' to update your information.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
As part of the onboarding process your department contact will request your company name and email address.
You will then receive an email invitation from Eftsure to register your details as a new supplier, including your:
- ABN,
- company name,
- address, email, and
- bank account details.
After registering your details, an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from Eftsure once your data has been verified.
To update your details, contact the department you normally do business with and request an 'Eftsure change request'.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
If in the event you choose not to validate your account details via the Eftsure bank link functionality, you can expect a phone call from a member of the Eftsure validation team who will verify your details over the phone.
Once Eftsure has finished the verification process, they securely pass your information to Probiotec for entry into our finance system. You will then receive a confirmation email from Eftsure when your data has been verified.
To update your details, please contact the department you normally do business with and request an 'Eftsure change request'.
You will receive an email from Eftsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.
Depending on the data being updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before receiving the confirmation email.
Probiotec Support:
For more information about supplier management, please email: supply-chain@probiotec.com.au.
Eftsure Support:
For Eftsure technical support, please call: 1300 985 976
Contact Eftsure customer support: Contact Us EFTsure website
Access Eftsure supplier help documentation: Supplier Help Documents – Eftsure Helpdesk